Zomato’s CEO Advocates for Better Treatment of Delivery Partners
In a recent statement, Deepinder Goyal, the CEO of Zomato, emphasized the need for malls to adopt a more compassionate approach towards delivery personnel. This insight came after he personally experienced the challenges faced by these workers while acting as a delivery partner himself.
Goyal and his wife, Grecia Munoz—who now goes by Gia Goyal on social media—took on the role of delivery executives in Gurugram. Their goal was to gain firsthand knowledge about the difficulties encountered by those in this profession.
During his experience, which he shared through social media channels, Goyal remarked: “While completing my second order, it became clear that we must collaborate with malls to enhance working conditions for all delivery partners. Malls should also show greater empathy towards these individuals.” He accompanied this message with a video detailing his experiences.
Upon arriving at Ambience Mall in Gurugram to pick up an order from Haldiram’s, Goyal was directed to use an alternate entrance and discovered that he would have to navigate stairs instead of elevators. Concerned about accessibility issues for delivery personnel, he re-entered through the main entrance only to confirm that no elevators were available for their use.
Goyal recounted climbing three flights of stairs only to find that delivery partners are prohibited from entering the mall itself; they must wait at stairwells until orders are ready. “I spent some time chatting with fellow delivery partners and gathered valuable insights from them,” he noted. Eventually, he managed to collect his order when a guard stationed at the staircase took a brief break.
This experience highlights ongoing concerns regarding how businesses can better accommodate those who play crucial roles in logistics and service industries. As e-commerce continues its rapid growth—projected at over $6 trillion globally by 2024—the treatment of gig economy workers remains an essential topic for discussion among industry leaders and consumers alike.
The call for improved conditions is not just limited to Zomato; many companies are being urged to reassess their policies regarding gig workers’ rights and welfare as part of broader corporate responsibility initiatives.
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